Terms & Conditions

Please take time to read our terms and conditions. Should you have any questions then please contact us.

1. Bookings are only secured with a minimum non-refundable deposit of £50 per vehicle.
2. The balance of the booking must be settled at least 14 days prior to the date of hire unless prior agreement has been made.
3. In line with current legislation Luxury American Limousines will only carry a maximum of 8 passengers at any one time, there will be NO exceptions to this condition.
4. Luxury American Limousines operates a no smoking policy in its Limousines. Any infringement of this condition will result in the termination of the hire.
5. The consumption of food & beverages whilst in the Limousines will be at the discretion of Luxury American Limousines. Alcohol will not be permitted during hire periods for School/College Proms.
6. Luxury American Limousines will not tolerate the use or dealing of illegal substances. Clients found in breach of this condition will have their hire terminated immediately.
7. Luxury American Limousines reserve the right, based on safety grounds to refuse transportation of either passengers, if unfit to travel (including intoxication from alcohol) or luggage if the Limousine is deemed overweight.
8. Luxury American Limousines will hold the client responsible for any damage, loss or theft, whether malicious or accidental to its property caused by either the client or their guests or by incitement to a third party. Valet charges at least £150 will be invoiced to the client in the event of excess spillage or vomit.
9. All outstanding charges, unless an alternative method is advised by the customer will automatically be debited from your debit or credit card, 7 days from the cancellation notification date.
10. Luxury American Limousines may request a refundable security bond at the time of booking. This deposit will only be used in the event of damage (including valet charged for excess spillage or vomit). A deduction will also be made at the appropriate rate for over-run time (£75.00 per hr) in respect of the relevant booking. Any deductions made by Luxury American Limousines for the said purposes will be explained in writing along with the amount charged.
11. Our Limousines will depart their scheduled pick-up points no later that 15mins from the scheduled pick-up time unless prior agreement has been sought. Please note that it is your responsibility to ensure you are at the designated pick-up points at the correct time. In the event of unavoidable delays you should contact your chauffeur immediately via the telephone in order for alternative arrangements to be made if possible. Should any excessive delay interfere with other bookings, Luxury American Limousines reserves the right to cancel the agreement and will leave the point of pick up. All efforts will be made to contact the client in order to prevent this.
12. Although Luxury American Limousines fully accepts that flight delays are inevitable and the need for flexibility, we reserve the right in the event of excessive delays (30mins) to charge at the applicable rate. Should the delay interfere with other booking, Luxury American Limousines reserves the right to provide alternative transport or terminate the agreement.
13. In the advent of an unforeseen circumstance that results in Luxury American Limousines not being able to fulfil the agreement, an alternative method of transport may be offered or a full refund given. Luxury American Limousines does not accept further liability.
14. Luxury American Limousines will take no responsibility for the access to any pick up, drop off or route problems. This also includes delays, breakdowns and adverse weather conditions. All reasonable efforts will be made to reach you or arrange adequate transport alternatives.
15. Although Luxury American Limousines will ensure that every care is taken no responsibility will be given to the loss, damage or security of luggage or personal items.
16. Any changes to your booking details must be agreed with Luxury American Limousines prior to your booking date and may be subject to additional charges. Please note that additional pick-ups & drop-offs will be charged at either £2.50 per mile or £7.50 whichever amount is the greater. The route taken will be decided by the chauffeur based on knowledge & suitability for the vehicle.
17. Should you wish to cancel or change your booking, you must give notice by durable means such as post or email. The letter must be signed by the person who made the original booking. To cover the cost of processing your cancellation and to compensate for the risk that we may not be able to resell your travel arrangements, we make a cancellation charge on the scale shown below. The person who made the booking is responsible for paying any charges. The size of the charge depends on when we receive your notification - the more notice you give, the less we will charge.

Cancellation charges
These charges are based on how many days before your date of reservation we receive your cancellation notice. These charges are a percentage of the total cost of your booking.

Period before departure within which written notice of cancellation is received	% of total booking price
More than 56 days	Loss of deposit
55-22 days	50%
21-0 days	75%

18. Further to this Luxury American Limousines reserves the right to retain any deposit or payment made
19. Luxury American Limousines reserve the right to change, amend or revise the above terms and conditions without notice. Please clarify any concerns prior to confirmation.